The residuals team needed to identify patterns or anomalies in the data that may indicate issue areas where their system fails to capture underlying relationships. The dashboards identified outliers and influential data points that helped analyst avoid overpayments and correct any data issues.
Jodie's Role
Prevented further residual overpayments and identified where payments needed to be recouped.
Identified and fixed gaps in the system in a more cost efficient process when agile was introduced to vendors.
Allowed management to make data driven decisions and provided team leads and opportunity to coach their teams on data entry.
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