Scaling Agile Delivery

 I led the product delivery for a new digital platform that allowed customers to independently shop, quote, buy, and manage their auto insurance policies online — eliminating the need for agent calls. This initiative modernized the customer journey, expanded market reach, and drove millions in new revenue by enhancing self-service capabilities across web and mobile channels. 

 Approach: 

• Established and managed the program backlog for 14 agile development teams, ensuring consistent prioritization aligned with strategic business objectives.
   
• Coached Product Owners and Scrum Masters on effective story writing, system demos, backlog refinement, and PI Planning preparation.
   
• Embedded SAFe ceremonies consistently across teams, including ART Syncs, Inspect & Adapt workshops, and Lean Portfolio Management practices.
   
• Partnered with Release Train Engineers (RTEs) and Systems Architects to drive program-level alignment and delivery predictability.
   
• Led the Agile Product Management Community of Practice (CoP) to promote knowledge sharing, role clarity, and agile maturity growth.
   
• Delivered hands-on workshops and problem-solving sessions to address bottlenecks and continuously evolve agile execution.

Results:

 ✅ Improved Agile Release Train (ART) predictability to 90–100% across Program Increments
✅ Increased delivery velocity by 5% PI over PI through backlog quality improvements and lean execution
✅ Institutionalized a scalable agile model for the business unit’s product management teams
✅ Reduced ambiguity between strategic vision and day-to-day team execution, improving stakeholder satisfaction
✅ Enhanced agile culture through ongoing Communities of Practice and enterprise agile coaching initiatives