Innovative IT Solutions for Your Business

 I turn big ideas into real, measurable results. Whether it’s launching a new B2C quoting experience that added $3.1M in revenue or streamlining customer self-service flows, I’m hands-on from strategy to rollout.

I work closely with designers, engineers, and stakeholders to prioritize the highest-impact work, drive agile delivery, and remove roadblocks. With deep experience leading multiple agile teams and programs, I focus on building solutions that customers love — and that move the business forward.

  I believe agile transformation is about empowering people — not just changing processes. By building agile cultures rooted in collaboration, transparency, and continuous improvement, I help teams unlock their full potential.

At Farmers Insurance, I supported enterprise-wide agile initiatives, led communities of practice, and coached teams to improve program delivery, predictability, and customer outcomes. For me, success means more than adopting a framework — it’s creating an environment where teams can think differently, move faster, and deliver work that matters.

 Great product decisions start with great data. I build dynamic dashboards, run funnel analyses, and translate customer behavior into clear, actionable insights.

Whether it’s tracking agile delivery metrics, analyzing customer journeys, or surfacing KPIs for executive teams, I use data to tell stories that drive smarter strategies — and better results.

 Mobile isn’t just another platform — it’s where customer expectations are the highest. I partner with developers, designers, and stakeholders to create mobile app experiences that are fast, intuitive, and built to last.

From backlog prioritization to user flow optimization and agile sprint delivery, I bring the strategy and execution needed to turn great mobile ideas into customer-ready solutions.

Helping organizations build stronger, smarter foundations is what I do best. At TraKNC, I created and led the PMO from the ground up, coached teams on project excellence, and drove improvements that made strategic execution smoother and faster.

I work across cybersecurity, app development, and operations teams to turn technical complexity into clear, actionable roadmaps — ensuring the business stays secure, scalable, and ready for what’s next.

 I believe the future of customer experience lies in intelligent automation. At Farmers Insurance, I led the integration of an AI-powered chatbot into Salesforce, creating scalable support solutions that freed up agent time and improved customer responsiveness.

By designing automation that balances efficiency with empathy, I help organizations build smarter, faster, and more human-centered customer journeys — setting the foundation for scalable growth and continuous improvement.